Accepting Resumes for Future Openings:
Service Dispatcher
Location
Hamilton
Type
Part Time
We are Looking to Grow our Team!
- Learn the business and learn how to prioritize the most urgent customer calls.
- Manage the whereabouts and needs of technicians in the field.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Record and report the service calls.
- Update customers throughout the day on the technician’s progress.
- Be professional and establish customer rapport.
- Participate in training so that you grow and develop as a professional.
- Competitive wages.
- Great health benefits because your health is important to us.
- RRSP plan with company match.
- Supportive team environment.
- Culture building events.
- Minimum two years experience as a dispatcher
- Experience dispatching in the service industry is preferred
- You are a great communicator and are able to connect and build positive relationships with customers and your team.
- You are detail-oriented with the ability to multitask
- You are highly organized with exceptional follow-through abilities
- You have the ability to build trust, diffuse conflict and hold others accountable.
- You demonstrate a positive attitude and are willing to learn and grow.
Equal Opportunity Employer
Thos. R. Birnie & Sons
Company History
In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement.
The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business.
In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from.
In 2010 Roy and Bob's sons came into ownership with their dads. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.
Who We Are
At Thos. R. Birnie & Sons, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!
Company Website: www.5stinky.com
(if you already have a resume on Indeed)