Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for over 95 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

We are Looking to Grow our Team!

We have a future opening for a part-time Service Dispatcher. In this position you will evaluate customer calls and match the right technician to every job. Key job tasks include:

Learn the business and learn how to prioritize the most urgent customer calls.
Manage the whereabouts and needs of technicians in the field.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and report the service calls.
Update customers throughout the day on the technician’s progress.
Be professional and establish customer rapport.
Participate in training so that you grow and develop as a professional.

Job Type: Part Time

Benefits & Perks:

Competitive wages.
Great health benefits because your health is important to us.
RRSP plan with company match.
Supportive team environment.
Culture building events.

What We Need From You:

Minimum two years experience as a dispatcher
Experience dispatching in the service industry is preferred
You are a great communicator and are able to connect and build positive relationships with customers and your team.
You are detail-oriented with the ability to multitask
You are highly organized with exceptional follow-through abilities
You have the ability to build trust, diffuse conflict and hold others accountable.
You demonstrate a positive attitude and are willing to learn and grow.

Apply Today, and Build a Career with Us! We are Currently Hiring for Future Openings.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. Spend a little time learning about Thos. R. Birnie & Sons by visiting www.5stinky.com. When you're ready, please click on the “Apply Now” button and follow the directions to apply for this position.

Equal Opportunity Employer

Company History

In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement.

The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business.

In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from.

In 2010 Roy and Bob's sons came into ownership with their dads, continuing the family legacy.

In 2025, in celebration of over 100+ years in business the company launched a new name and logo, paying homage to the company's history and dedication of service to the community. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.

Who We Are

Birnie Plumbing & Drains (formerly known as Thos. R. Birnie & Sons) is a family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. At Birnie Plumbing & Drains, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!

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