The Opportunity:
Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for.
Key tasks include:
- Answer incoming calls with a friendly and professional attitude
- Convert calls into scheduled service appointments
- Make follow-up calls after recent service visits to verify customer satisfaction
- Make outbound calls to membership customers to book annual appointments
- Prioritize and coordinate service schedules
- Keep customer database up-to-date with accurate information
- Handle other admin tasks as needed
Job Type: Full Time
Pay: $21 - $25 per hour
Job Location: Our Customer Service Representatives work at our office for each scheduled shift.
What We Offer:
- Supportive and friendly office team environment.
- Competitive wages.
- Health & dental benefits.
- RRSP plan with company match.
- Culture building events.
- Training and resources to help you learn and grow
What We Are Looking For:
- Minimum two years of customer service experience, preferably in a call center environment.
- Open availability for scheduling.
- A great communicator with the ability to connect and build positive relationships with customers and your team.
- Detail-oriented with the ability to multitask.
- Demonstrates a positive attitude and willingness to learn and grow.
- Customer service focused.
Job Availability
We accept applications for this position on an ongoing basis. We are currently considering applications for future opportunities. We encourage all interested candidates to apply.
Artificial Intelligence (AI)
We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position. All final hiring decisions are reviewed and made by our human recruitment team.
About Us:
Trusted for over 100 Years!
Birnie Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Our team is dedicated to enhancing the lives of the people we meet every day, just as we have done for generations.
Learn more at www.birnie.pro
Equal Opportunity Employer
Compensation: $21.00 - $25.00 per hour
Thos. R. Birnie & Sons
Company History
In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement.
The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business.
In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from.
In 2010 Roy and Bob's sons came into ownership with their dads, continuing the family legacy.
In 2025, in celebration of over 100+ years in business the company launched a new name and logo, paying homage to the company's history and dedication of service to the community. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.
In 2025, in celebration of over 100+ years in business the company launched a new name and logo, paying homage to the company's history and dedication of service to the community. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.
Who We Are
Birnie Plumbing & Drains (formerly known as Thos. R. Birnie & Sons) is a family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. At Birnie Plumbing & Drains, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!
Birnie Plumbing & Drains (formerly known as Thos. R. Birnie & Sons) is a family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. At Birnie Plumbing & Drains, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!
Company Website: www.birnie.pro
