Benefits:

Competitive salary
Dental insurance
Health insurance
Training & development

The Opportunity:

Are you a people person with a passion for helping others? We’re looking for a part-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Key tasks include:

Answer incoming calls with a friendly and professional attitude
Convert incoming calls into scheduled service appointments
Make follow-up calls after recent service visits
Make outbound calls to membership customers to book annual services
Prioritize and coordinate service schedules
Keep customer database up-to-date with accurate information
Handle other admin tasks as needed

Job Type: Part Time

Job Location: Our Customer Service Representatives work in the office for each scheduled shift.

What We Offer:

Supportive and friendly office team environment.
Competitive wages.
Health & dental benefits.
RRSP plan with company match.
Culture building events.
Training and resources to help you learn and grow

What We Are Looking For:

Minimum two years of customer service experience, preferably in a call center environment.
Open availability.
Great communicator with the ability to connect and build positive relationships with customers and your team.
Detail-oriented with the ability to multitask.
Goal oriented.
Demonstrates a positive attitude and willingness to learn and grow.
Customer service focused.

About Us:

Trusted for Over 100 Years!

Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website: www.birnie.pro.

Equal Opportunity Employer

Compensation: $21.00 - $25.00 per hour

Company History

In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement.

The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business.

In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from.

In 2010 Roy and Bob's sons came into ownership with their dads. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.

Who We Are

At Thos. R. Birnie & Sons, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!

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This is a non-remote position. Are you available to work in person at our Hamilton, ON office location?*

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Our CSRs work rotating morning, afternoon, and evening shifts from Sunday to Saturday. Are there any shifts that you are unavailable to work? If yes, please specify which shifts.*

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What We Offer:

Above Average Service Industry Pay - With the Ability to Earn More!

Fully Stocked New and Clean Trucks

Company Supplied Uniforms

Benefits - Health, Dental, RRSPs, and More!

A Supportive Team of Skilled Technicians

Advanced Software - Very Limited Paperwork.